Strategic Account Manager- Life Sciences


London, UK


8 Years - 12 Years


Analytics Consulting

Job Application

Accepting Applications

Job Description

The Strategic Account Manager (SAM) will have a proven track
record selling technology and information solutions to Pharmaceutical
companies. A dynamic self starter who has the ability to network and manage
relationships across many different functions within a complex global
organization. The post holder will be responsible for developing and
implementing an effective global account strategy through collaboration with
Strategic Account Team members, the Custom Solution Team & Customer
Training. A strong communicator to both senior management and scientific end
users in addition to the ability to clearly articulate an in depth
understanding of our Product, Platform and Solution capabilities will be
essential for this role.

  • To achieve/exceed territory revenue plan.
  • To maintain existing subscriber base through renewals and to
    grow revenues from within existing accounts.
  • To prepare an account plan for each organisation which includes
    an organisation profile, an analysis of revenues, relationship profiles for
    contacts, SWOT analysis, use of services, strategy for growth, objectives and
    implementation schedule of Total Account Management.
  • Lead SAM will be responsible for creating and updating account
    profiles in
  • Devise overall strategy for each assigned lead account, with
    the help of the Regional Sales Manager and other support functions (Strategic
    Marketing, Product Management, CST, etc)
  • Present account strategy to all SAMs and allocate actions
  • Chair regularly scheduled account development meetings with peer
    and Executive Committee to develop account awareness within organization
  • SAM team will be charged with developing, adapting and
    ultimately owning the sales strategy for each account.
  • To acquire detailed in-depth knowledge of our products and
    to keep that knowledge up-to-date.
  • To report back from customer training sessions; recording
    customer feedback, gathering customer intelligence and actioning follow-up as
  • To maintain and update sales progress reports and other
    administrative reporting mechanisms according to agreed timeframes.
  • To liaise effectively with internal departments (Product
    Development, Sales Support and Marketing Department) to maximise sales
    opportunities and to keep up to date with existing and new services and marketing/sales campaigns. - To organise
    customer visits efficiently.
  • To maintain customer satisfaction with all our services
    and functions.
  • To deputise for team members/ your line manager as and when
  • To take responsibility for identifying training and
    developmental needs for yourself on an on-going basis.

Ideal Candidate & Qualifications

  • A keen ability to extend the customer contact base through to new business channels and to develop the strategic alignment to customer.
  • Appropriate granular knowledge and understanding of the Drug Development business and its key drivers, able to present an appreciation of the competitive landscape of the Pharma sectors.
  • Ability to manage and generate revenue from existing customers through a conscientious and driven approach with excellent customer management skills. - Commercial acumen; with a proactive and creative approach to looking after the needs and concerns of customers and an understanding of the role of customer training as an integral part of the sales.
  • Excellent communication and influencing skills through verbal and interpersonal presentation.
  • The ability to deal with a wide range of customers, from Heads of Information, Research & Development, Informatics and Regulatory within large Pharma
  • Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.
  • Well organised and disciplined team player in regard to policy, procedure and standards.
  • Good organisational skills with the ability to set priorities and be flexible in changing environment.


  • Degree (BA level) equivalent or higher within Life Sciences is desirable.


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